HOW MUCH DOES SHIPPING COST?
We offer free shipping to USA with no minimum spend, International Orders will charge shipping fee depend on location the products ship to,You can see the shipping fee on checkout page.
HOW LONG WILL ORDER PROCESSING TAKE?
We have various stock in the world,we will ship from different warehouse depend on your location,For Orders typically take 1 day to process before shipping – excluding weekends and holidays.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ITEM?
orders will be shipped via USPS. Shipping methods for International Orders will vary based on the shipping address provided.
S orders normally takes 3-7 days to arrival.
PS:If the item you ordered is out of stock in our US warehouse,we will ship your products from country,if you want to know certain time of shipping time ,feel free to email firstname.lastname@example.org , we will check stock for you then reply you with warehouse we will ship from.
While most packages arrive on time, there are circumstances that are out of control like natural disasters, holidays, heightened customs clearance or inspection, or transportation delay caused by carrier service. etc that may cause shipping postponements. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to most countries around the world. You can expect shipping to be fastest to the main markets we serve, such as the United States, United Kingdom, Australia and Canada, and other parts of Continental Europe.
Unless you are living in remote places such as Guernsey, Falkan Islands, Gibraltar or Puerto Rico that have limited access to shipping services, it is highly probable that we can ship the item to you.
WILL I RECEIVE A TRACKING NUMBER?
You will receive an automated email containing the tracking number after your order is shipped out.
As a general rule of thumb, our refund policy is based on responsibility.
•Customer submitted incorrect/incomplete address: Ineligible for refund. We can send you your order a second time for 50% off.
•Item is damaged/defective: Customer should submit a photo of the product and packaging to customer support and we will then Reship the item to you. Alternatively, you can request for a Refund.
•Dissatisfaction With Product (Product is intact but Customer wants a refund): We offer a 30-day Moneyback Guarantee for our customers (upon receiving the item). Customer can resend the product back to us and we will refund the Retail Price of the product.
Item did not arrive:Sometimes there might be unforeseen circumstances with regards to shipping (item may be lost in transit or may be delayed by other factors). If the order does not arrive within 60 days, we can Resend your item or Refund your order minus shipping costs. Due to COVID-19 there might be additional delays.
•Tracking Information = Item Is Lost:We will Refund or Resend the order.
•Tracking Information = Return To Sender: If customer was unavailable when the item was delivered, or if incorrect details were provided, we can only provide a Partial Refund.
•Item was used before: We do not accept returns and refunds for perishables and other items that may have hygiene issues (brushes, undergarments, toothbrushes). For other items, we will accept returns but the customer has to bear the cost of shipping.